Help Center
Value Added Services
No. | Item | Situation | Standard procedure | Notice | Fee |
1 | Parcel Photo | The user requests to view the parcel before dispatch. | 1. One photo will be taken before the parcel is sealed. 2. One photo will be taken after the parcel is sealed. | Users can log in to their accounts to view the photos. | 0 USD/ Parcel |
2 | Extend Storage Period | The user requests to extend the storage time. | Based on the user’s request to extend the storage time. Only apply for the items that are stored within 70 to 90 days. Maximum storage time is 6 months. | Email and internal messages will be sent when it is processed. | 1 USD/ Product ID/ Month |
3 | Detailed Photo(After your product is stock in to our warehouse) | Users require extra photos of more details as local measurements are provided after the free inspection photos. | Provide detailed photos and quantities that meet the customer’s needs. | Users can log in to their accounts to view the photos. | 0.1 USD/Each |
4 | Detailed Photo(Request Submitted during Product Order) | Users require extra photos of more details as local measurements when submitting the product order. | Provide detailed photos and quantities that meet the customer’s needs. | Users can log in to their accounts to view the photos. | 0.1 USD/Each |